Refunds · faulty goods · bad service · warranties · Tribunal

They said “no refunds”. The law says otherwise.

The washing machine that died in month two. The builder who vanished mid-job. The dealer who says the warranty expired. Describe it in plain language and get the practical answer in about a minute — what the Consumer Guarantees Act and Fair Trading Act actually say (with sections), and exactly what to do next. Every answer cites its sources.

Your first two answers are free. No account — just your email.

Your consultation
T
Consumer law consultantTell me what happened — the product that failed, the job done badly, the refund they refused, the "warranty" that expired the day before it broke. Include dates, amounts and what was said, and I'll give you the law, your remedy, and your next move.
1

Describe it

Plain language, with dates and amounts. Consumer or small business — both welcome.

2

Get the law

Short answer first, then the exact CGA and FTA sections, then numbered next steps — checked against the legislation and official guidance, live.

3

Follow up free-flow

It remembers your situation, so "write the complaint letter" gets a ready-to-send letter citing the sections, not a form.

A fraction of one hour with a lawyer

One credit = one answered question, follow-ups included in the flow. Credits never expire. No subscription.

FAQ

Is this legal advice?

No — it's a research consultant. It gives you what the Consumer Guarantees Act and Fair Trading Act actually say, with section numbers and sources you can check yourself. Most consumer disputes never need a lawyer — the Disputes Tribunal (up to $30,000) doesn't even allow them.

How current is it?

Every answer can check tenancy.govt.nz and legislation.govt.nz live, so law changes, current filing fees and bond processes are up to date — and each answer lists the sources it used.

I run a small business — is this for me too?

Yes. The Acts bind you and protect you; the consultant serves both sides neutrally. What you must remedy, what you needn't, and when a customer's demand goes beyond the law — same rigour.

Is there a free trial?

Your first two answers are free, no card needed — enough to test it on your real situation.

Is my situation stored?

Only so the consultant remembers your case between questions — keyed to your email, never posted anywhere, never used to train AI models.

Can I get a refund?

If the product didn't work for you, email us within 14 days and we'll refund unused credits.